Ken Madrigal AMA is happening on September 4th 2019 at 10:00 AM PST (1:00 PM EST)
For Verizon, Ken Madrigal leads customer experience strategy for social engagement, chat, digital communities and operationalizing AI (bot) programs. He was also the business lead responsible for the selection and implementation of one social engagement platform standard for Verizon company-wide. Prior to joining Verizon, Ken spent over 11 years in consulting assisting top tier brands in biotech, technology, financial services and entertainment to enable mobile, social and omni-channel marketing programs at enterprise scale. He regularly develops content and speaks at multiple events about social – digital experience and its impact on businesses.